@Nat87 wrote:
After moving our mini box we no longer get signal.
Sky have advised they cannot provide a signal booster and I have to request one from my internet provide.
When I advised we already have a WiFi booster and it is not helping the sky box connect she suggested I get a second one.
is this right, I read that a booster can be supplied even if my WiFi is not with sky. if so any tips on what I can do to get it to connect.
Hi @Nat87
Afraid mini boxes will not connect to 3rd party WiFi boosters.
Sky should be able to provide one to aid Q box connectivity.
You could try try the following to reset the Mini WiFi.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly. Maybe you be may a better response from a different agent.
