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Discussion topic: Sky Q Mini pixel problems

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This message was authored by Redhamish This message was authored by: Redhamish

Sky Q Mini pixel problems

We have started to have pixel problems with our Sky Q Mini box when watching live tv.

 

I have reset the internet router and also then reset both the main Sky Q box and the Sky Q Mini box and Network several times now, but random picture pixel problems still keep appearing.

 

Have tried looking at the Status settings, both Sky Q Box and Network have 'ticks' to say connected. 

Any suggestions about anything else I can try, or is it a case of booking an engineer visit?


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This message was authored by ThePope27 This message was authored by: ThePope27 Answer

Re: Sky Q Mini pixel problems

Sky offer a Sky Q booster free of charge and it goes half way between the main box and the mini box,  it seems like the mini box keeps losing connection to the main box for a split second causing pixelation issues, you can obtain one if you call sky.

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN

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This message was authored by ThePope27 This message was authored by: ThePope27 Answer

Re: Sky Q Mini pixel problems

Sky offer a Sky Q booster free of charge and it goes half way between the main box and the mini box,  it seems like the mini box keeps losing connection to the main box for a split second causing pixelation issues, you can obtain one if you call sky.

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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