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Discussion topic: Sky Q Mini constantly disconnecting

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This message was authored by K8bos This message was authored by: K8bos

Sky Q Mini constantly disconnecting

Sky Q mini refusing to connect to main sky box &/or network 

 

nothing has changed in terms of set up have tried every re boot option possible multiple times including plugs out etc 

 

started about 2 weeks ago and getting worse 


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K8bos
Topic Author
This message was authored by K8bos This message was authored by: K8bos Answer

Re: Sky Q Mini constantly disconnecting

Engineer been and fitted a booster 

 

all good 

 

thank you 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q Mini constantly disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@K8bos wrote:

Sky Q mini refusing to connect to main sky box &/or network 

nothing has changed in terms of set up have tried every re boot option possible multiple times including plugs out etc 

started about 2 weeks ago and getting worse 


Hi @K8bos 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

K8bos
Topic Author
This message was authored by K8bos This message was authored by: K8bos

Re: Sky Q Mini constantly disconnecting

Hi 

 

I tried that thank you, still no joy. 
 Engineer now booked to investigate 

 

many thanks 

K8bos
Topic Author
This message was authored by K8bos This message was authored by: K8bos Answer

Re: Sky Q Mini constantly disconnecting

Engineer been and fitted a booster 

 

all good 

 

thank you 

This message was authored by Sally66 This message was authored by: Sally66

Re: Sky Q Mini constantly disconnecting

We had this problem, the engineer came and replaced the box and left sky boost - it worked ok then the same evening, it started again not connecting.  It also keeps saying no connection to internet, but main box working fine, internet working - I just can't fathom what's happening 

 

can the mini box be connected to the sky q box with a cable 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q Mini constantly disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Sally66 wrote:

We had this problem, the engineer came and replaced the box and left sky boost - it worked ok then the same evening, it started again not connecting.  It also keeps saying no connection to internet, but main box working fine, internet working - I just can't fathom what's happening 

 

can the mini box be connected to the sky q box with a cable 


@Sally66 yes it can but who is your broadband provider 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Sally66 This message was authored by: Sally66

Re: Sky Q Mini constantly disconnecting

It's now EE, it was Sky but it got so appallingly bad we changed provider 

This message was authored by Sally66 This message was authored by: Sally66

Re: Sky Q Mini constantly disconnecting

Thank you for your reply, so just to make sure I've understood properly (I'm not the brightest bulb), is it hard wire from Sky Q box to Mini Box or from Router to Mini box ? 

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