Sky Q Mini boxes not connecting

[Jmmhill]

I want to speak to someone regarding my SkyQ mini boxes. They are not connecting .. we had issues with signal dropping and got BT out thinking it was them. We got new router, BT Discs and it's not my WiFi..

I have tried calling Sky and disappointing to see that the calls get diverted to automated phones and they then just direct you to the forum again... Not really great customer service 

[Laing1]

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@Jmmhill wrote:

I want to speak to someone regarding my SkyQ mini boxes. They are not connecting .. we had issues with signal dropping and got BT out thinking it was them. We got new router, BT Discs and it's not my WiFi..

I have tried calling Sky and disappointing to see that the calls get diverted to automated phones and they then just direct you to the forum again... Not really great customer service 

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@Jmmhill as BT is your broadband provider then your mini boxes do not connect to your wifi the connect to a mesh that is produced by your Q main box if you have not already tried 

 try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting your mini boxes 

[Jmmhill]

Thanks @Laing1 

I have completed this already with no success and gone through the resets several times.. 

I understand the mesh system sky creates and even switched off by discs in case the were clashing ... all with no resolution so far .. I do appreciate the note though .. Thanks 👍

[Laing1]

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@Jmmhill wrote:

Thanks @Laing1 

I have completed this already with no success and gone through the resets several times.. 

I understand the mesh system sky creates and even switched off by discs in case the were clashing ... all with no resolution so far .. I do appreciate the note though .. Thanks 👍

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@Jmmhill I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Jmmhill an invite to chat.

[Lisa-P1987]

We are still looking to help you @Jmmhill . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Darren686]

Do Skyq mini boxes connect directly, or do they need a Sky intervention. I'm wanting to acquire another one? 
Thanks

[PandJ2020]

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@Darren686 wrote:

Do Skyq mini boxes connect directly, or do they need a Sky intervention. I'm wanting to acquire another one? 
Thanks

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It's not clear what you're asking.  But you can only 'acquire' them from Sky - they are loaned to you usually for one-off charge of £50.  Sounds like you already pay for multiroom.