Sky Q Mini box blue screen

[MISFIT1966]

Sky Q mini box has been showing blue screen all day, have tried all solutions offered via Sky and on forums, including multiple re-boots, restarting Broadband etc, the messages in settings say the Sky Q-box is connected, and both boxes are connected to Wi-fi.

This is very frustrating, main box is fine, but use the mini box more because of its location, please can Sky contact me asap with a solution for this, thanks.

[oldfella]

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@MISFIT1966 wrote:

Sky Q mini box has been showing blue screen all day, have tried all solutions offered via Sky and on forums, including multiple re-boots, restarting Broadband etc, the messages in settings say the Sky Q-box is connected, and both boxes are connected to Wi-fi.

This is very frustrating, main box is fine, but use the mini box more because of its location, please can Sky contact me asap with a solution for this, thanks.

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Hi @MISFIT1966 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[MISFIT1966]

@oldfella thanks, have tried all of those apart from re-booting main box, will give that a go, thanks.

[MISFIT1966]

@oldfella it worked! Thanks very much 👍👍

[MichaelSkyCust]

I just wanted to say thank you. I had the same problem, but as the main Sky box was working fine I assumed I didn't need to do a reset there. Could have saved a lot of time if I had read this earlier today 😆