Sky Q / Mini Intermittent Issues

[PG+Tree]

Hi All,

I have a Sky Q boxed linked to Three 5g using EERO mesh access points.

2 Sky Q mini boxes are linked, one via Wi-Fi, one via an ethernet cable.

In recent months I am continually having to re-boot / reconnect the mini dishes, usually every couple of days.  This is sometimes due to the main Sky Q losing network connectivity which I then need to re-join.  Sometimes I also have to re-boot the main Sky Q box.

This is becoming very frustrating.  Any idea would be very welcome please.

[oldfella]

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@PG+Tree wrote:

Hi All,

I have a Sky Q boxed linked to Three 5g using EERO mesh access points.

2 Sky Q mini boxes are linked, one via Wi-Fi, one via an ethernet cable.

In recent months I am continually having to re-boot / reconnect the mini dishes, usually every couple of days.  This is sometimes due to the main Sky Q losing network connectivity which I then need to re-join.  Sometimes I also have to re-boot the main Sky Q box.

This is becoming very frustrating.  Any idea would be very welcome please.

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Hi @PG+Tree 

Best if all your boxes are connected by Ethernet to your mesh access points.

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

[PG+Tree]

Thanks very much @oldfella - I'll give that a try.  It hadn't occured to me to connect in that manner.

[PG+Tree]

Sorry @oldfella  - quick follow up question.  I don't currently have an AP near one of the Sky Q minis.  Can I just set up the main Sky Q box and one Sky Q mini via ethernet and leave the other on Wi-Fi?

Presumably I "should" see some measure of improvement?

[oldfella]

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@PG+Tree wrote:

Sorry @oldfella  - quick follow up question.  I don't currently have an AP near one of the Sky Q minis.  Can I just set up the main Sky Q box and one Sky Q mini via ethernet and leave the other on Wi-Fi?

Presumably I "should" see some measure of improvement?

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Hi @PG+Tree 

First issue here is that if you want any Q box on WiFi you cannot turn off all the Q box WiFi.  This is the main benefit of full Ethernet.

Also likely that you wouldn't be able to get a WiFi mini to connect to the main Q box.

[PG+Tree · Accepted solution]

@oldfella - I just want to say a big thank you for your expert advice.  I purchasd a new AP and now have wired connections on all Sky Q boxes.  Since then I have maintained 100% connectivity and all my issues have been resolved.

Thanks again, it really is appreciated.