Sky Q Mini Disconnecting Daily (Sky Booster 4 via third party broadband)

[795]

We have a Sky Q, a Sky Q Mini box and a Sky Booster 4.

We have a third party broadband router which connects to the Booster via ethernet, and then both Sky Q and Sky Mini boxes are connected to the broadband, or to the Booster?  There seems to be no conclusive way of confirming that they're connected to the booster, you just seem to have to trust the WPS has worked. (Dynamic broadband via BRSK, 2gbps with multiple mesh devices)

But every day our Sky Mini seems to disconnect from the main box booster, it gives two error messages;

1. "You can't currently watch TV as there's an issue with the connection between this Mini Box and your Sky Q box."

2. "It looks like you do not have internet connection right now. If you're already set-up we'll keep trying to connect.

If you have changed your internet password or router you need to reconnect to your network.

Go to Settings and check your network connection status to reset."

After we follow the instructions of doing the WPS connection on the Booster 4 to connect it to our Sky Mini again we get told to turn the Sky Q off at the mains to hard restart it and this seems to be the only way to resolve the issue.

To be honest this seems to have only started occurring since we switched router, we upgraded from 1gbps to 2gbps with the same provider so they had to setup a new router for us that is capable of providing 2gbps, other than that nothing has changed.

I accessed the Sky Booster 4 admin portal and was concerned by these logs, I'm not sure whether the 'access point' is my router or if it's referring to one of the boxes (I seem to recall seeing my router being mislabelled as an access point elsewhere in the portal, but I can't locate this now) but hopefully this may help locate the issue?  Appreciate any recommendations.

[mart6391]

What router do you have as the information available to you can be chalk and cheese. On my router I have a control panel which I can access and there's a map of what item is connected and how.

But it does vary from router to router and some are 'locked down'.

As an aside, I believe the booster connects to the main SkyQ box and is a link to/from the minibox's. One of the problems I had a while back was the SkyQ box was disconnecting from the router. The Sky engineer spoke about the reason being was the use of a cheap antenna inside the main SkyQ box and if that looses connection to the router then...... - in my case it was a cold reboot of the SkyQ box. 

[795]

Thanks Mart, we have the EX820v from TP Link.

It shows a network map and everything connected, seems much more open than the ones we've had in the past.

I was able to reserve the Booster 4's IP address a couple days ago as someone said that could help, but to no avail.

[Chodley]

Did you configure the booster to not use dhcp when you did that? Otherwise its address might well be reserved but it wonMt know to use it.

access point is almost certainly the booster itself. Why do you have a Q booster AND a normal sky booster that's only supposed to work or at least be used with sky broadband? I would just use the Q booster because it acts like a sky router's wifi and the whole system tends to be more stable when the Q boxes think they're using a sky router. I think that has an ethernet socket, like the booster4.

if you have a mesh, can you hardwire the sky boxea into mesh nodes instead? When you say "multiple", they are all the same mesh model?