Sky Q Mini Boxes not working

[Dunc234]

I have 3 Sky Q mini boxes and all have stopped working, saying 'Please check your subscription entitles you to view this channel on this box', this is on every channel. I've tried resetting the boxes and the Network connection but they still refuse to work. Any help would be appreciated..

[oldfella]

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@Dunc234 wrote:

I have 3 Sky Q mini boxes and all have stopped working, saying 'Please check your subscription entitles you to view this channel on this box', this is on every channel. I've tried resetting the boxes and the Network connection but they still refuse to work. Any help would be appreciated..

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Hi @Dunc234 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Laing1]

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@Dunc234 wrote:

I have 3 Sky Q mini boxes and all have stopped working, saying 'Please check your subscription entitles you to view this channel on this box', this is on every channel. I've tried resetting the boxes and the Network connection but they still refuse to work. Any help would be appreciated..

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@Dunc234 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[Dunc234]

@Laing1 @oldfella thanks for the advice, but still not working..

[oldfella]

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@Dunc234 wrote:

@Laing1 @oldfella thanks for the advice, but still not working..

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Hi @Dunc234 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.