Discussion topic: Sky Q Mini Boxes Loose connection

This message was authored by: hakmilton · ‎01 Oct 2023

Every night at 2:30am EXACTLY All 4 Of my Sky Q Mini Boxes loose connection to the main Sky Q Box.

I have tried everything including a reset and Tunring off eco mode on the Sky Q box and all the Sky Q Mini boxes.

can someone please help me resolve this problem.

This message was authored by: Daniel0210 · ‎01 Oct 2023

And do they become available again at about 0545?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: hakmilton · ‎01 Oct 2023

I'm not sure exactly what time they become available again but when I'm up for 7:30 they are working again.

This message was authored by: Daniel0210 · ‎01 Oct 2023

@hakmilton

Definitely sounds like your standby settings as per this link

https://www.sky.com/help/articles/using-the-standby-settings

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: hakmilton · ‎01 Oct 2023

I have the setting set to none on all boxes and still does it, I've had this setting set for months

Discussion topic: Sky Q Mini Boxes Loose connection

Sky Q Mini Boxes Loose connection

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