Hi,
I have the following set up
Sky Q Main Box
3 x Sky Q Mini Boxes, connected via ethernet
1 x Sky Q Mini Box, connected via wifi
A non-Sky broadband service providing 300mbps
The ethernet connections are a series of cables and ethernet ports, all rated well over the 300mbps I am receiving.
So, I have an ethernet cable from the router, coming into a port next to the main Q box, with subsequent cables coming out of the port and into the Main Q box, and then onward to the three Mini Boxes. I have tested the speed I am getting through the cables by connecting my laptop, turning off wifi on the laptop and I am getting 300mbps.
I also have ethernet cables supplying two TPlink Wifi extenders, to improve the Wifi around the house.
On Friday, two of the mini boxes lost connection to the main Q box. Nothing I tried reconnected them. Speed tests on my mobile suggested I had low internet speeds. I tried hard resetting the boxes, nothing worked.
Saturday, no improvement, so I called Sky. They tried everything for 2 hours, nothing worked. Was still getting lousy internet speeds (9mbps). In the end they booked an engineer visit for 2 weeks time.
Sunday, everything started working again. Mini boxes connected, internet was back to a steady 300mbps.
I cancelled the Sky engineer visit, not wanting to use up valuable resources.
I emailed my ISP, they claim the service to my router never dropped below 300mbps all weekend. They also claimed that although they could see I had ethernet cabling, that something must be up with my cabling (not high enough capacity to cope with 300mbps), the TPlinks etc. I rebuffed this by saying that there was nothing wrong with my cabling. They had previously remotely connected to my router (a few weeks ago) and set it to have both 5ghz and 2.4ghz wifi bands. At the weekend in my desperation I turned off the 2.4ghz band myself. The then said that the Sky Q main box needs 2.4ghz to work but I said how can that be if I use ethernet? They then said the Sky Q mini boxes needed to be directly linked by ethernet to the Sky Q main box to connect correctly.
So I have a few questions
1) If the Sky Q main box is connected via ethernet, does it always prioritise connection via this method, after you select connect via wired connection in the options. I notice the name of the connection is random when you first connect (suggesting it is connected by ethernet) but then later it seems to adopt the name of your router
2) Does my setup mean that my mini boxes are connected directly to the main Q box, i.e. cable from router into ethernet port box, then 3 cables out of this box, 1 into main Q box and other 2 onwards into minis?
3) Should I be turning off the Wifi on all mini boxes, and/or the Sky Q main box if I have TP link boosters supplying further wifi coverage around the house.
4) Does is sound like the ISP is talking sense? Kind of blaming everything other than themselves. I requested a report showing no drops in service over the weekend and am awaiting a response on that.
Any help greatly appreciated.
Thanks,
