27 Apr 2024 02:23 AM
I have 3 Sky Q Boxes, all are hard wired to my router. However I have just installed a new LG TV, how do I know if after connecting new TV to Sky Q mini box (bedrrom mini box) the Sky Q mini box is still connected directly to my router? Is there a setting I can check to make sure mini box is still hard wired to my router and NOT using wi-fi?
27 Apr 2024 02:46 AM
As long as you haven't taken any cables out your Q box you'll be sound
27 Apr 2024 08:51 AM
Posted by a Superuser, not a Sky employee. Find out more
@aferns wrote:
I have 3 Sky Q Boxes, all are hard wired to my router. However I have just installed a new LG TV, how do I know if after connecting new TV to Sky Q mini box (bedrrom mini box) the Sky Q mini box is still connected directly to my router? Is there a setting I can check to make sure mini box is still hard wired to my router and NOT using wi-fi?
Hi @aferns
When all boxes are connected by Ethernet you can then switch off all Q box WiFi. However if on Sky broadband and want the Q box WiFi hotspots for other devices then the WiNeeds to be on. If this is the case then carry out the following procedure and do not do any WPS but omit the switching off of the WiFi.
If you haven't done this already see below
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.
29 Apr 2024 05:35 AM
Thank you for your reply. Firstly I do not have Sky broadband. My broadband service is with BT.
Since all 3 Sky Q boxes are hard wired to my BT router, I just need to check since installing a new LG TV connected to a Sky Q mini box, wi-fi is still turned off?
I look forward to hearing from you.
29 Apr 2024 07:05 AM
do this
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
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