Sky Q Mini Box & Virgin Media Connection Problems

[Shumi1]

Hi all,

I've just had Virgin Media installed as Sky internet in my area is too slow to work from home. I've kept my Sky TV subscription though and have my main Sky Q Hub in the living room, a Sky Q Mini in the bedroom upstairs and a Sky Q Mini in my garden room. The issue I'm having is getting the Sky Q Mini in the garden room working consistently, I seem to manage to get it to work for 2 minutes and then it'll drop out. I'm in a need of help on getting the right setup connected.

So currently have the Sky Q Hub connected via WIFI to my Virgin Media router.

The bedroom Sky Q Mini connected wirelessly.

The garden Sky Q Mini not working.

I have tried using a Virgin Media WIFI pod to expand the coverage of my WIFI to the garden room, which works great for the internet but doesn't seem to help the Sky Q Mini box connect. I read online that it might due to the fact the Sky Q Mini can't connect to a 3rd party booster, is this correct?

I have also tried using powerline adapters to connect the Sky Q Mini in the garden room to the Virgin Media router, but again all seems to work for 2 minutes and then disconnect again.

Is there anything else I can try? or am I doing something basic wrong?

Any help will be very much appreciated -- thanks in advance!

[MightyQuinn]

Hi @Shumi1   The Sky Q infrastructure uses the Sky Q Mesh which was integrated with Sky broadband. Now you have moved to a 3rd party provider, the Mini boxes need to connect to the Main Sky Q box. Try using your power line adapters to connect the Garden room Mini box direct to the Main box.

[Shumi1]

Hey @MightyQuinn. Thank you so much for your help.

Just to confirm, are you suggesting to plug one powerline adapter from the mains into the back of the Main Sky Q Hub and the other from the mains into the back of the Sky Q Mini Box? Can they connect together in that way?

[MightyQuinn · Accepted solution]

Hi @Shumi1   Correct, your garden room Mini cannot use a 3rd party WiFi so if it is to far away from the Main box then your only choice is to connect the Mini direct to the Main box by Ethernet (power line adapters). Please note terminology, the Sky Q Main box is not a Hub (broadband router).

Just to add, you cannot use the same power line adapter pair for your Virgin network. The Sky Q Mesh is a separate network which connects to your Virgin broadband through the Sky Q Main box.