@PaulSjheff wrote:
We recently changed broadband provider and have a new router and Fibre (not with Sky)
The main Sky Q box works fine, the mini box however has stopped working.
We also have a TV SKY booster between the main Q and the mini 4. The connected light isn't illuminated on this?
This has happened before and has been rectified by going into setup and reactivate on the mini box however that is not working. Additionally the mini box is still showing the old router.
any help please?
Hi @PaulSjheff
Assume this is a Sky Q WiFi booster you have.
If your Q booster is located between your Q box and your mini to aid the mini connection try reconnecting it.
Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
After a few minutes, the connected light should turn green.
Once you have all three green lights on the booster check the mini.
If you still have an issue with the mini connecting carry out a Network reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device.
You will be asked to press the WPS button on the Q booster (not the mini as the Network reset will start the mini WPS automatically).
