Sky Q Mini Box No Signal

[AH66]

Main Sky Q Bix is working, but no satellite signal on mini boxes

[MightyQuinn]

Hi @AH66   What exactly is the full message shown on the Mini box?

[oldfella]

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@AH66 wrote:

Main Sky Q Bix is working, but no satellite signal on mini boxes

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Hi @AH66 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

[AH66]

No satallite signal

[AH66]

Thanks, but that didn't work. I have 3 mini boxes and they are all the same?

[AH66]

By the way, I'm grateful of your help, but how do you actually get to speak to someone from Sky?

[oldfella · Accepted solution]

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@AH66 wrote:

Thanks, but that didn't work. I have 3 mini boxes and they are all the same?

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Hi @AH66

When you do the Network  Reset on the minis,   Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.
If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router (not Sky Max) if on Sky Broadband or previously connected mini).

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[MightyQuinn]

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@AH66 wrote:

By the way, I'm grateful of your help, but how do you actually get to speak to someone from Sky?

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Hi @AH66   I'm afraid that you will need to contact direct. Please see Welcome below for information about this community. 

[Chodley]

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@AH66 wrote:

By the way, I'm grateful of your help, but how do you actually get to speak to someone from Sky?

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Phone them and don't say anything to the voice prompt system

Have you tried a "reactivate" on the minis?