0

Discussion topic: Sky Q Mini Box Morning connection problem

Reply
This message was authored by: Russell12

Sky Q Mini Box Morning connection problem

I have 2 mini boxes both about 20 ft and 2 walls from the main box. Main box is 8ft high mini is 4 ft. Most morning the mini has lost connection to the main It will reconnect but then drops the connection frequently for about the first 30 min then works for the rest of the day. When connection to the main box is bad I can still watch Netflix  via the mini. All other internet devices are good routert is Starfix..

 

Reply

All Replies

This message was authored by: Quoman7

Re: Sky Q Mini Box Morning connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Russell12 wrote:

I have 2 mini boxes both about 20 ft and 2 walls from the main box. Main box is 8ft high mini is 4 ft. Most morning the mini has lost connection to the main It will reconnect but then drops the connection frequently for about the first 30 min then works for the rest of the day. When connection to the main box is bad I can still watch Netflix  via the mini. All other internet devices are good routert is Starfix..

 


Hi @Russell12 In the following order:-Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
Reply