Sky Q Mini Box HDCP Error

[None1234]

On a screen connected to a ‘Sky Q Mini Box’ roughly every four weeks the following blue screen error message is displayed.

This screen does not support HDCP

Try reconnecting your HDMI cable, or use a different screen

Does a ‘Sky Q Mini Box’ even support HDCP? The only way to solve the issue seems to be powering off Mini Box and rebooting it. 

Latest available software version.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @None1234 but they needed to call due to the account security. 

[None1234]

Have had a repeat of the above issue.

Also on occasions the main box indefinitely displays Waiting for TV Schedule...

It is then not possible to pause live TV and the only solution seems to be powering down the main unit.