Sky Q Mini Box Freezing

[jghomer]

Our Sky Q Mini Box has become impossible to watch over the last week, for no apparent reason as it has been working ok for several months.  I wondered if anyone had any ideas on this?

I have of course done the usual switching all sky tv boxes and the router off then back on again to no avail.  I have also tried Channel 44 instead of 36 which made no difference.

Nothing has changed in the house, and all hardware is still in the same location.  I have also swapped the Mini Box with our other one to see if it was the mini-box, but that one does the same.

It's almost as though a black spot has suddenly appeared.

The Wifi signal has never been great in this room, but it has nonetheless still always worked ok.

[Mr+Flibbles+86]

Hi there jghomer, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.