Sky Q Mini Blackscreen after turning on

[MattB913]

My new Sky Q mini box is on and working, however is not displaying to my TV or other display. I have tried 2 different HDMI, one sky supplied, one I already owned, as well as in both a TV and Monitor. 

The box itself is on, with a green light, and I get roughly 2 seconds of home menu screen before it cuts to black. When I used the remote to turn off the box, I can see the home menu once again for a couple of seconds before the box turns off. 

I have reset the box twice, both times with the reset screen showing properly with no issues before it resets.

This box is new and arrived in the post today. I have set it up as instructed, and would greatly appreciated some help

[Quoman7]

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@MattB913 wrote:

My new Sky Q mini box is on and working, however is not displaying to my TV or other display. I have tried 2 different HDMI, one sky supplied, one I already owned, as well as in both a TV and Monitor. 

The box itself is on, with a green light, and I get roughly 2 seconds of home menu screen before it cuts to black. When I used the remote to turn off the box, I can see the home menu once again for a couple of seconds before the box turns off. 

I have reset the box twice, both times with the reset screen showing properly with no issues before it resets.

This box is new and arrived in the post today. I have set it up as instructed, and would greatly appreciated some help

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Hi @MattB913 Try setting the video output from the Mini box to 1080i.on your SKY remote press Home, 1080, Home to change the setting.

[MattB913]

Any ideas on how to do this?

[Quoman7]

Hi @MattB913 I have just edited my post with how to.

[MattB913]

This hasn't changed anything sadly, any other advice?

[Quoman7]

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@MattB913 wrote:

This hasn't changed anything sadly, any other advice?

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@MattB913 If you have another HDMI port on your TV try connecting the Mini box to that?

[MattB913]

Yes, both the sky supplied one and one I owned previously that has connected to my TV before

[Quoman7]

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@MattB913 wrote:

Yes, both the sky supplied one and one I owned previously that has connected to my TV before

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@MattB913 Use the SKY supplied HDMI lead , and try a different HDMI input connection if your TV has more than one HDMI port?

[MattB913]

This has changed nothing

[Quoman7 · Accepted solution]

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@MattB913 wrote:

This has changed nothing

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OK @MattB913 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with the Mini box?

[MattB913]

This has worked, thank you so much!

[CliffordB]

Just a quick post to say that I had exactly the same issue with my main Sky Q box, tried unplugging all the HDMI cables, rebooting everything  the usual ways and nothing worked.

I could hear the sound but not see a picture. And it was not possible to change channels with the Sky Remote.

I did not reboot my router but I unplugged all my network cables at both ends and I could not believe that this was the problem - but it was! Fixed!

So many thanks for this post and reply from @Quoman7 , it saved me!!!

[Clowsley1]

I have this same issue to my projector in my garden bar,  it stops on the welcome screen, but when I press home I get sound, if I take it back I have never had this issue before it starts up fine in the house, could it be the settings on the mini box and the projector isn't regonising the picture signal....?

[Gail+Russell]

A have the same issue did u resolve this