Sky Q Keeps Dropping Its Connection

[karenkaren1]

My Sky Q keeps dropping off the wii fi, I am on my 4th reset this afternoon 😡

Moderator note: subject of thread updated to better reflect the conversation

[oldfella]

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@karenkaren1 wrote:

My Sky Q keeps dropping off the wii fi, I am on my 4th reset this afternoon 😡

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Hi @karenkaren1 

Is that a full Network reset or just a reboot?

[karenkaren1]

I am now on the 8th resets  & 2 total reboots 

[Mark39]

Not sure what you mean by a 'reset' and a 'total reboot'. Have you tried restarting your broadband Hub, by switching off at the plug for 30 seconds or so?

[Laing1]

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@karenkaren1 wrote:

My Sky Q keeps dropping off the wii fi, I am on my 4th reset this afternoon 😡

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@karenkaren1 who is your broadband provider and if its Sky what colour of router do you have black or white ?

[oldfella]

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@karenkaren1 wrote:

I am now on the 8th resets  & 2 total reboots 

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Have you completed the following @karenkaren1 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[karenkaren1]

I've done all that & im with sky, tried calling them but cannot wait the prodiceted 40 mins for them to answer my call. I am now in double figures resetting my sky Q, everything else that's connected is working fine

[oldfella]

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@karenkaren1 wrote:

I've done all that & im with sky, tried calling them but cannot wait the prodiceted 40 mins for them to answer my call. I am now in double figures resetting my sky Q, everything else that's connected is working fine

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Did you note the reference to the Sky Max router in my post  @karenkaren1 

You have to connect this using SSID and password for the 2.4 Ghz band and not by using WPS