Sky Q Equipment Issue Refund

[Nigel+Parry]

Sky Q main hit a hard disk failure. Replacement has been dispatched ~ 5 working days.

How do I get a refund for the period when I can't receive the service ?

[oldfella]

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@Nigel+Parry wrote:

Sky Q main hit a hard disk failure. Replacement has been dispatched ~ 5 working days.

How do I get a refund for the period when I can't receive the service ?

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Only by speaking to Sky directly @Nigel+Parry 

[Daniel0210]

@Nigel+Parry 

A courier (usually DPD in the UK) will deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.

[Nigel+Parry]

good advice - did than and refund agreed 👍