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This message was authored by: Mackemholic

Sky Q EPG

IMG_5272.jpeg

What's with the white marks on the SKY Q EPG today 


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This message was authored by: oldfella Answer

Re: Sky Q EPG

Posted by a Superuser, not a Sky employee. Find out more

@Mackemholic wrote:

What's with the white marks on the Sky Q epg today


Hi @Mackemholic 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by: Mackemholic

Sky Q EPG

IMG_5273.jpeg

What's with the white marks on the Sky Q epg today

This message was authored by: oldfella Answer

Re: Sky Q EPG

Posted by a Superuser, not a Sky employee. Find out more

@Mackemholic wrote:

What's with the white marks on the Sky Q epg today


Hi @Mackemholic 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by: Mackemholic

Re: Sky Q EPG

Thx, this work. I wonder why it does this 

This message was authored by: Daniel0210

Re: Sky Q EPG

Posted by a Superuser, not a Sky employee. Find out more

@Mackemholic 

Your posts seem to have got separated so I've merged them together. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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