Sky Q Disney plus

[Tracy128]

Hi, I can't activate Disney plus, when trying it shows a black screen with a frozen circle in the middle. I've paid for it but can't use it. Thanks 

[Tom-W19]

Hi @Tracy128 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147