Sky Q keeps losing connection and then freezing so I have to do a hard reset

[TruT25]

It's happened twice, yesterday and today. I'll be fast forwarding some adverts and suddenly the screen goes black, the tv says the connection is lost. And you can't do anything to the Sky Q box, it's frozen. I have to unplug and plug back in for it to come back on

[Addie15]

Hi there, @TruT25. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147