13 Jul 2024 12:06 PM
We are getting v intermittent signal/delayed picture coming through our Sky Q box. What can I do do to fix it? Thanks.
13 Jul 2024 12:15 PM
Posted by a Superuser, not a Sky employee. Find out more
@MyGizmo3 wrote:
We are getting v intermittent signal/delayed picture coming through our Sky Q box. What can I do do to fix it? Thanks.
Hi @MyGizmo3
Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
13 Jul 2024 12:28 PM
Thank you will give this a try.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion