Sky Q Box - reboot!!!

[thurted]

Every evening sometimes two or three times, our main Sky Q box just shuts down!
All I can do is unplug it from the back wait 30 seconds then reboot it again.

It happens when watching:
Recordings
Disney+
Prime
Netflixs

UHD
But not when watch standard TV channels.
I have tried everything....reseting it default settings, clearing the harddrive, going into the hidden menu and doing a facory reset, etc.......but the same things happen!! 

It also gets really hot too.

SKY PEOPLE please help, I need an engineer, what number do I call?

Thanks

[oldfella]

Hi @thurted 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home