Error message on demand download asking to upgrade to use servive

[misskegs82]

Our TV services were restricted and have been restored but when we try download anything on demand it is asking us to upgrade. I have checked online account and all services are reinstated. I have tried changing from HD to SD and still won't work. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @misskegs82 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.