Sky Q Box not connecting to WiFi

[Lewis82]

Hi, my Sky Q Box keeps losing connection with my non-Sky broadband.

This has only happened since I tried to connect a mini box to the main Sky Q box yesterday. 

I really don't want to use Ethernet cables as it would be difficult where the router is.

I've done the work obligatory switching off and on again but no luck. Just connects for a minute or so then drops out.

any ideas what I'm doing wrong? 

[oldfella]

---

@Lewis82 wrote:

Hi, my Sky Q Box keeps losing connection with my non-Sky broadband.

This has only happened since I tried to connect a mini box to the main Sky Q box yesterday. 

I really don't want to use Ethernet cables as it would be difficult where the router is.

I've done the work obligatory switching off and on again but no luck. Just connects for a minute or so then drops out.

any ideas what I'm doing wrong? 

---

Hi @Lewis82 

Try completely resetting the Q box Network.

First reset your broadband router.

On 3rd party broadband reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to 3rd party router
As you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Lewis82]

Thanks for this, unfortunately that didn't work either

[oldfella]

---

@Lewis82 wrote:

Thanks for this, unfortunately that didn't work either

---

Is the mini box still powered on @Lewis82 ?

If it is try the network reset again with the mini completely powered off at the mains.

[Lewis82]

@oldfella great advice! This has worked, thanks very much 😊

[weezel]

I am having exactly the same problem...any help out there

[Quoman7]

---

@weezel wrote:

I am having exactly the same problem...any help out there

---

Hi @weezel Have you carried out the steps advised by @oldfella ?

Or try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes

[weezel]

Will try later

[weezel]

Tried it ...still the same..main box is ok until I turn on minibox then main box loses wifi connection...not a techy so don't know about this 2.4 ghz setting..im using the latest bt smart hub

[Quoman7]

---

@weezel wrote:

Tried it ...still the same..main box is ok until I turn on minibox then main box loses wifi connection...not a techy so don't know about this 2.4 ghz setting..im using the latest bt smart hub

---

@weezel Try turning off "smart connect" on your BT hub?

[weezel]

Wouldn't know how 

[weezel]

And what would that do ?

[Quoman7]

---

@weezel wrote:

And what would that do ?

---

@weezel The smart setup settings have been known to conflict with SKY Q wifi .

[weezel]

Ok thanks...no idea how to but will try