Sky Q Box loses broadband connection

[chris0x01]

Hi. 

My Sky Q box loses Internet connection every couple of hours. Pressing Home shows a message saying we're not connected to the Internet. Sometimes it restores after a couple of minutes, usually I need to turn off the mains power to fully reset the box. My box is plugged directly into my router via an ethernet cable so it's not a WIFI issue and all my other devices continue to access the Internet OK. I'm on Sky broadband. Anyone else had this issue?

[Chodley · Accepted solution]

Have you disabled wifi on the box?

[Rob19661]

Hi , Yes I'm having exactly the same issue. Tried everything to clear it. I get a message stating I might need a sky's booster. This Problem only started yesterday.

[Jemma88]

Exactly the same issue, anyone fixed it yet?

[Rob19661]

Hi all, 

I have just tried the below, as recommended by sky but it still has not solved the problem.

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

[chris0x01]

Thanks for the suggestion. I've disabled WIFI in the service menu and so far (after 3 days) it's been OK. Fingers crossed that's sorted it. 

[William5703]

I have the same problem. If I reboot the router and the Sky Q box, it will reconnect. 

About 10 minutes later, though, the Sky Q box advises that there is no internet connection.

My phone and others at home are all still connected,  so I am now at my wits end regarding this. It has been happening now for about 3 weeks.

[Teal22]

Did you find a solution to this? My sky Q box is doing the same. We switched from BT to Sky broadband and it hasn't worked properly since! The internet connection drops every 15-20 mins, and I have to resent the box, pressing wps on the router etc. 

I'd be grateful for an answer if you have one.