Sky Q Box can’t detect or use a LAN connection

[CutlerLizMatt]

Hello,

We've got a sky q box. We arranged for a hard wired connection to avoid using the wifi.

when this hard wired cable is plugged into the sky q box, it isn't detected and won't take the Internet through this method. When we disconnect the cable from sky q box, and insert it into the Samsung TV, it recognises it, then pulls all required data to stream amazon et

please help to resolve this

The sky q boy and the broadband router seem very old and unreliable. We are starting to look elsewhere for a provider 

[oldfella]

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@CutlerLizMatt wrote:

Hello,

We've got a sky q box. We arranged for a hard wired connection to avoid using the wifi.

when this hard wired cable is plugged into the sky q box, it isn't detected and won't take the Internet through this method. When we disconnect the cable from sky q box, and insert it into the Samsung TV, it recognises it, then pulls all required data to stream amazon et

please help to resolve this

The sky q boy and the broadband router seem very old and unreliable. We are starting to look elsewhere for a provider 

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Hi @CutlerLizMatt 

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

If you have no minis just follow the instructions for the main Q box.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

[CutlerLizMatt]

Thanks for this. We do have one mini box which needs to use our WiFi connection

please can you let me know if I still follow the instructions as above.

[oldfella]

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@CutlerLizMatt wrote:

Thanks for this. We do have one mini box which needs to use our WiFi connection

please can you let me know if I still follow the instructions as above.

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Hi @CutlerLizMatt 

You can follow the Network reset instructions but you cannot turn off the Q box WiiFi if you need it for the mini .