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Discussion topic: Sky Q Box Keeps Needing a Reboot

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This message was authored by united2468 This message was authored by: united2468

Sky Q Box Keeps Needing a Reboot

My sky q box keeps needing to be rebooted to work. It's working fine, then it will either lose connection to my TV for some reason, or will just look like it's recording with the red.light and will not do anything and lose connection. I thought it was a faulty box, so had it replaced and that did the same thing. Got another new one two days ago and this still needs the power turning off and on again to kick the unit back up and running. Any suggestions? It's not the remote as this is working fine.
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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Q Box Keeps Needing a Reboot

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by mastercook This message was authored by: mastercook

Re: Sky Q Box Keeps Needing a Reboot

Did you get an awnsaw.

I got exactly the same issue (New box as well)!

 

Also, my box is taken off standby so its on all the time.

We turn the Tv on/off with its own remote leaving the sky Q on but after a gap of it being turned off we get the same 'No signal message' and have to reboot? @united2467

 

 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q Box Keeps Needing a Reboot

Posted by a Superuser, not a Sky employee. Find out more

Is it a Samsung TV?

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