Sky Q Box - Internet Connectivity Issues

[lGodson]

Hi,

I've recently changed Internet Service Providers from Sky to another provider.

All I've had is issues from the Sky Q box saying you aren't connected to the internet. I've currently using an Ethernet cable from the back of the router to the Sky Q Box so it shouldn't drop out at all. 

It is so frequent that it tells me that I'm not connecting to the internet it's getting really frustrating. 

Everyone else in the house has no issues with the Internet dropping out.

It's only since I've moved providers that I'm having issues with the Sky Q Box, seems very coincidental that it's playing up now

Any help appreciated.

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Danielle