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Discussion topic: Sky Q 2TB

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This message was authored by PrinceRoyston This message was authored by: PrinceRoyston

Sky Q 2TB

Recently had a new 2TB to replace broken one, tv all good, but no apps have downloaded and unable to watch mini box upstairs as in settings these have a cross against them, has snybody hog any ideas please

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PrinceRoyston
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This message was authored by PrinceRoyston This message was authored by: PrinceRoyston

Re: Sky Q 2TB

Sorry about spelling errors

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q 2TB

Posted by a Superuser, not a Sky employee. Find out more

@PrinceRoyston wrote:

Recently had a new 2TB to replace broken one, tv all good, but no apps have downloaded and unable to watch mini box upstairs as in settings these have a cross against them, has snybody hog any ideas please


@PrinceRoyston for the apps you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

 

for the mini box in settings status watch on mini box where the X is scroll down to this then across to reactivate and press select


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
PrinceRoyston
Topic Author
This message was authored by PrinceRoyston This message was authored by: PrinceRoyston

Re: Sky Q 2TB

Hi

Thank for your suggestions, already tried this but made no difference, looks like I need to phone Sky and hopefully they can resolve it

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