Sky Q 2TB randomly powers off.

[mknott]

I have been having a problem for a little while now where my Sky Q box will randomly power off while watching TV. I generally only watch shows I have recorded so can't say for sure if it occurs all the time or only when watching a recorded show. It's also random, it might not happen for days/weeks but will then randomly happen multiple times in a row.
Initially, I thought it may have been a remote issue but even with the batteries removed the box would still power off. It's only the Sky Q box that powers off, my TV and soundbar both remain powered on.

Do I need to get an engineer out of can the box be replaced?

Additionally, I am out of contract so would it be worth me changing to Sky Stream instead?

[Addie15]

Hi there,  @mknott. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @mknott 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.