Sky Q 2TB internet connection issue

[Simonbalaam]

We have a 2 TB SKYQ box that says it's cannot connect to the internet. It's had this issue for about a week. I have tried wireless and wired. The internet is fine so can only guess it's a problem with the box. 
can anyone help please?

Thanks

Simon

[MrAJD]

I'm having the exact same issue. A right pain! Keep resetting network settings on the box, by the next day it's gone again.

presumably some software issue. Had another broadband supplier for a while and no issues. Every other device has no issues connecting to WiFi.

[Chodley]

It's not a software issue (well, not a new one)

if you try wired are you completely setting up the Q's network again through the network reset? You can't just plug in an ethernet cable.

[Simonbalaam]

The box has always been connected via an ethernet cable and I have checked and that is working fine!

[Chodley]

Have you done a network reset to remind the box and also, is wifi disabled?

[Simonbalaam]

Unfortunately yes I have done all of it!

[Chodley]

Weird. I know it looks for particular services to connect to before declaring a working connection. Does the router think that port has a live connection?

maybe try changing the DNS to one of the public ones like 8.8.8.8

[Simonbalaam]

I will have to take a look when I get in, thanks