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Discussion topic: Sky Q 2TB box ethernet speed?

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This message was authored by MendipBuffy This message was authored by: MendipBuffy

Re: Sky Q 2TB box ethernet speed?

Hi, I'm interested in how you configured your Sky Q to just use ethernet. I (along with thousands of people in the north getting new Fibrus connections) am trying to solve this problem. The Fibrus connection comes with a mesh of eero routers which don't play nicely with the Sky Q mesh. If I could pair an eero with each Sky box and tell Sky to only use ethernet it would solve my problem. Neither Sky nor Fibrus are terribly keen to help people with this problem.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q 2TB box ethernet speed?

Posted by a Superuser, not a Sky employee. Find out more

@MendipBuffy wrote:

 

I'm interested in how you configured your Sky Q to just use ethernet.

 



The only way to do so is to switch off the Sky WiFi entirely on each Q box.


1) Press the ‘Home’ button on the Sky remote control.
2) Scroll down to highlight ‘Settings’ but DO NOT press select.
3) Press ‘001’.
4) Press ‘Select’

Then: Network -

- 2.4Ghz wireless - Off

- 5Ghz wireless - Off

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by MendipBuffy This message was authored by: MendipBuffy

Re: Sky Q 2TB box ethernet speed?

Thanks for that - I'll need an additional eero box to cover my Sky boxes but the eero mesh should be pretty useful for the rest of my internet needs.

This message was authored by AdamW77 This message was authored by: AdamW77

Re: Sky Q 2TB box ethernet speed?

I have the same issue. 
I do have the 2TB HDR box. Switch says it's connected at 1Gb, however film download speed is still quite slow. The Netflix app says it's connected at 135Mb 

I am currently downloading a UHD HDR movie that is 6 GB. Currently 10mins plus in and only half way through downloading 

Adam
This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Q 2TB box ethernet speed?

Posted by a Superuser, not a Sky employee. Find out more

@AdamW77 wrote:

I have the same issue. 
I do have the 2TB HDR box. Switch says it's connected at 1Gb, however film download speed is still quite slow. The Netflix app says it's connected at 135Mb 

I am currently downloading a UHD HDR movie that is 6 GB. Currently 10mins plus in and only half way through downloading 


hi @AdamW77 

 

I think SKY's servers limit the download speed - there is really no need for them to provide a speed much faster than Streaming speed. You can start to watch a download as soon as sufficient is downloaded & the rest will download whilst you are watching.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q 2TB box ethernet speed?

Posted by a Superuser, not a Sky employee. Find out more

@AdamW77 wrote:

 

I am currently downloading a UHD HDR movie that is 6 GB. Currently 10mins plus in and only half way through downloading 


As @nigea99 indicates, download speed is intended to facilitate viewing at the chosen definition without interruption, not to slurp whole movies to disk as fast as possible.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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