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Discussion topic: Sky PIN

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This message was authored by: aferns

Message posted on ‎13 Apr 2025 12:15 PM

Sky PIN

How do I turn off PIN for Sky Q?

Everytime I try to watch anything that is 12 and above I am asked for my PIN.

I am assuming this is parental controls?

So I checked in the SETTINGS, parental controls and everything is switched off, so why am I still being asked for a PIN?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Apr 2025 12:25 PM - last edited: ‎13 Apr 2025 12:29 PM

Re: Sky PIN

Posted by a Superuser, not a Sky employee. Find out more

@aferns 

If you're watching age restricted content pre watershed then it'll always ask for the pin regardless of your settings. It is an Ofcom requirement that Sky must adhere to and cannot be overriden by Sky or you. 

https://www.ofcom.org.uk/consultations-and-statements/category-2/mandatory-daytime-protection#M1014

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎13 Apr 2025 12:40 PM

Re: Sky PIN

Posted by a Superuser, not a Sky employee. Find out more

@aferns 

 

It's the Mandatory Daytime Protection PIN which permits that content to be transmitted before 21:00

 

The Parental Controls are for additional levels of restriction: by definition MDP cannot be removed by a user.

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