@DarrenC1 wrote:
We already have Sky Q and signed up to multi room at end of November. I was expeting to get some equipment through to support this but nothing has arrived so paying for something I cannot access, Can't talk to anyone to assist
hi @DarrenC1
Regrettably, the inclusion of a mini box is not automatic, although they the first ones are usually offered free of admin charges and often are sent with a first sign up but this is not guaranteed.
There is likely to be something in the small print giving detail of whether one was issued or not.
I would advise contacting SKY on one of the current channels below:
I believe these are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …
call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: if your services are restricted due to a missed payment phone contact is unlikely to work.
online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.
Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).
