Sky Mini box not working?

[Carousel2]

We have had a Sky Mini box installed with the aim of being able to use multiform.  This was installed only 4 weeks ago   The TV is now showing " no digital service is available ". The main TV in the lounge is working fine with Sky.  We have tried ALL ways to correct the fault, but it still persists.

Would really like to speak to an individual and not a pre-recorded advice service.   We are Diamond level customers and would appreciate the appropriate help and advice.

Thank you.

[Laing1]

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@Carousel2 wrote:

We have had a Sky Mini box installed with the aim of being able to use multiform.  This was installed only 4 weeks ago   The TV is now showing " no digital service is available ". The main TV in the lounge is working fine with Sky.  We have tried ALL ways to correct the fault, but it still persists.

Would really like to speak to an individual and not a pre-recorded advice service.   We are Diamond level customers and would appreciate the appropriate help and advice.

Thank you.

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@Carousel2 that sounds as though its a message from your TV and not your Sky mini box. The TV maybe on the wrong input source . 

If you find your TV remoteand  with the sky mini box showing a green light use your tv remote to scroll through the sources until you see the picture from your mini box 

[Carousel2]

Thanks Laing1.  Tried that and it still does not work.  Scrolled through all options and still nothing.  When the engineer came out to fit the box initially, he had a devil of a job setting it up in the first place.  They need to come out and sort it properly.

[Laing1]

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@Carousel2 wrote:

Thanks Laing1.  Tried that and it still does not work.  Scrolled through all options and still nothing.  When the engineer came out to fit the box initially, he had a devil of a job setting it up in the first place.  They need to come out and sort it properly.

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@Carousel2 I have escalated this to sky

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[Carousel2 · Accepted solution]

No need, Laing1.  Managed to solve the problem!!!  Scrolled through the screen options again and found out we needed to be on HDM1 !!  Thanks for your kind help,  No need to escalate now.

[g_c_jenkins]

my Sky Q Mini Box.

Over the past three full on days, the mini box has been extremely unstable and unreliable. The issues experienced include:

• Continuous countdown loops during startup

• Knocking out all WiFi issues/sky channels

• “No signal” messages and black screens

• White and coloured distorted screens (lines across display)

• Intermittent picture that disappears instantly after appearing

• Inability to consistently access the Sky home screen or apps

I have carried out extensive troubleshooting, including multiple power resets, HDMI checks, even with an 40 minute customer service assistance to no avail.

I have worked on this for 12 hrs a day constantly up until past midnight for three days it's now into the fourth day as I hate to be beaten, I’m tenacious if nothing else. I’m mentally exhausted and found it  very challenging at the age of 72.  

I’m confirming that my broadband connection unit and Sky booster as well as sky pod are all showing WiFi working correctly as of today ad prior it totally shut down???? And  now my main Sky Q box in the lounge is now as of this morning functioning perfectly, which confirms the issue is isolated to the mini box.

Although the mini box has literally within seconds sky has come on but not before disappearing instantly it does not remain stable and repeatedly returns to the same fault condition.

No signal/reboot broadband router/check cables the list goes on stuck in a loop I'm allowing 5/10/15/30 minutes rest  before touching anything to the box time to reboot/connect to talk to main sky Q box many times to give time and allow connection to no avail 

I have already arranged an engineer visit for 5th May.
However, given the nature and persistence of the fault, I would request that the attending engineer is prepared to replace the mini box if necessary, rather than repeat standard troubleshooting steps.

Additionally, due to the time, inconvenience, and disruption caused over the past three solid days, I would appreciate it if you could review my account for any goodwill gesture or compensation.

Please confirm that this issue has been logged on my account ahead of the engineer visit.

[Laing1]

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@g_c_jenkins wrote:

my Sky Q Mini Box.

Over the past three full on days, the mini box has been extremely unstable and unreliable. The issues experienced include:

• Continuous countdown loops during startup

• Knocking out all WiFi issues/sky channels

• “No signal” messages and black screens

• White and coloured distorted screens (lines across display)

• Intermittent picture that disappears instantly after appearing

• Inability to consistently access the Sky home screen or apps

I have carried out extensive troubleshooting, including multiple power resets, HDMI checks, even with an 40 minute customer service assistance to no avail.

I have worked on this for 12 hrs a day constantly up until past midnight for three days it's now into the fourth day as I hate to be beaten, I’m tenacious if nothing else. I’m mentally exhausted and found it  very challenging at the age of 72.  

I’m confirming that my broadband connection unit and Sky booster as well as sky pod are all showing WiFi working correctly as of today ad prior it totally shut down???? And  now my main Sky Q box in the lounge is now as of this morning functioning perfectly, which confirms the issue is isolated to the mini box.

Although the mini box has literally within seconds sky has come on but not before disappearing instantly it does not remain stable and repeatedly returns to the same fault condition.

No signal/reboot broadband router/check cables the list goes on stuck in a loop I'm allowing 5/10/15/30 minutes rest  before touching anything to the box time to reboot/connect to talk to main sky Q box many times to give time and allow connection to no avail 

I have already arranged an engineer visit for 5th May.
However, given the nature and persistence of the fault, I would request that the attending engineer is prepared to replace the mini box if necessary, rather than repeat standard troubleshooting steps.

Additionally, due to the time, inconvenience, and disruption caused over the past three solid days, I would appreciate it if you could review my account for any goodwill gesture or compensation.

Please confirm that this issue has been logged on my account ahead of the engineer visit.

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@g_c_jenkins Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.