Sky Mini box not working?

[Carousel2]

We have had a Sky Mini box installed with the aim of being able to use multiform.  This was installed only 4 weeks ago   The TV is now showing " no digital service is available ". The main TV in the lounge is working fine with Sky.  We have tried ALL ways to correct the fault, but it still persists.

Would really like to speak to an individual and not a pre-recorded advice service.   We are Diamond level customers and would appreciate the appropriate help and advice.

Thank you.

[Laing1]

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@Carousel2 wrote:

We have had a Sky Mini box installed with the aim of being able to use multiform.  This was installed only 4 weeks ago   The TV is now showing " no digital service is available ". The main TV in the lounge is working fine with Sky.  We have tried ALL ways to correct the fault, but it still persists.

Would really like to speak to an individual and not a pre-recorded advice service.   We are Diamond level customers and would appreciate the appropriate help and advice.

Thank you.

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@Carousel2 that sounds as though its a message from your TV and not your Sky mini box. The TV maybe on the wrong input source . 

If you find your TV remoteand  with the sky mini box showing a green light use your tv remote to scroll through the sources until you see the picture from your mini box 

[Carousel2]

Thanks Laing1.  Tried that and it still does not work.  Scrolled through all options and still nothing.  When the engineer came out to fit the box initially, he had a devil of a job setting it up in the first place.  They need to come out and sort it properly.

[Laing1]

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@Carousel2 wrote:

Thanks Laing1.  Tried that and it still does not work.  Scrolled through all options and still nothing.  When the engineer came out to fit the box initially, he had a devil of a job setting it up in the first place.  They need to come out and sort it properly.

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@Carousel2 I have escalated this to sky

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[Carousel2 · Accepted solution]

No need, Laing1.  Managed to solve the problem!!!  Scrolled through the screen options again and found out we needed to be on HDM1 !!  Thanks for your kind help,  No need to escalate now.