0

Discussion topic: Sky Mini Box

Reply
This message was authored by SteveCresswell This message was authored by: SteveCresswell

Sky Mini Box

Why is it that having paid Sky, I think £49 each for our Mini boxes do they say they still belong to them? 

Reply

All Replies

This message was authored by oj01 This message was authored by: oj01

Re: Sky Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@SteveCresswell wrote:

Why is it that having paid Sky, I think £49 each for our Mini boxes do they say they still belong to them? 


Because that's how Sky choose to market them. The fee paid is an admin/activation fee not a purchase.

They are of no use once your subscription is cancelled anyway.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@SteveCresswell 

They are loaned to you, the same as the main Sky Q box and must be returned as and when you cancel the whole subscription or cancel multiscreen. Failure to return means Sky will charge you a non return fee and the mini boxes still aren't yours. 
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

currently (up to) £52 for each mini box. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Mini Box

Posted by a Superuser, not a Sky employee. Find out more

@SteveCresswell wrote:

 having paid Sky, I think £49 each for our Mini boxes 


Sky retaining ownership of Q hardware is clearly stated in the actual contract, but unfortunately ambiguous in the up-front terminology.  

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by cuke This message was authored by: cuke

Re: Sky Mini Box


@oj01 wrote:

@SteveCresswell wrote:

Why is it that having paid Sky, I think £49 each for our Mini boxes do they say they still belong to them? 


Because that's how Sky choose to market them. The fee paid is an admin/activation fee not a purchase.

They are of no use once your subscription is cancelled anyway.


Plus a lifetime of help and support with free replacements

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion