Discussion topic: Sky Mini Box
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Message posted on 06 Nov 2024 07:32 AM
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Sky Mini Box
Why is it that having paid Sky, I think £49 each for our Mini boxes do they say they still belong to them?
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All Replies
Message posted on 06 Nov 2024 07:35 AM
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Re: Sky Mini Box
@SteveCresswell wrote:Why is it that having paid Sky, I think £49 each for our Mini boxes do they say they still belong to them?
Because that's how Sky choose to market them. The fee paid is an admin/activation fee not a purchase.
They are of no use once your subscription is cancelled anyway.
Sky Community Forum SuperUser
Former Sky+HD Beta Tester
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Message posted on 06 Nov 2024 07:49 AM - last edited: 06 Nov 2024 07:51 AM
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Re: Sky Mini Box
They are loaned to you, the same as the main Sky Q box and must be returned as and when you cancel the whole subscription or cancel multiscreen. Failure to return means Sky will charge you a non return fee and the mini boxes still aren't yours.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment
currently (up to) £52 for each mini box.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 06 Nov 2024 09:42 AM
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Re: Sky Mini Box
@SteveCresswell wrote:
having paid Sky, I think £49 each for our Mini boxes
Sky retaining ownership of Q hardware is clearly stated in the actual contract, but unfortunately ambiguous in the up-front terminology.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 06 Nov 2024 10:11 AM
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Re: Sky Mini Box
@oj01 wrote:
@SteveCresswell wrote:Why is it that having paid Sky, I think £49 each for our Mini boxes do they say they still belong to them?
Because that's how Sky choose to market them. The fee paid is an admin/activation fee not a purchase.
They are of no use once your subscription is cancelled anyway.
Plus a lifetime of help and support with free replacements
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