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Discussion topic: Proof of dish installation

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This message was authored by Kai_12 This message was authored by: Kai_12

Proof of dish installation

I moved into a house that already had a Sky dish installed, so setting up my Sky Q TV was fairly simple. An engineer did need to come out to fix some faulty cables, but no dish installation was needed.

 

However, during our 1-year inspection, the landlord complained that we installed the dish without permission. We informed them that we didn't install it and wanting some proof to back this, I contacted Sky customer service.

 

The chap i spoke to said they don't keep any records of work completed by engineers, and likewise the engineers dont tell Sky the work they completed (which seems odd to me!?)

 

They also couldn't confirm whether Sky has previously had any acocunts linked to the same adress, which I understand to an extent as is could be under data protection

 

Looking for advice on the best way to support my claim. Any help would be appreciated!

 

 

 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Proof of dish installation

Posted by a Superuser, not a Sky employee. Find out more

@Kai_12  Sky won't be in a position to supply any proof of this I'm afraid 

 

you could challenge the landlord to prove it wasn't up before you moved in


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Proof of dish installation

Posted by a Superuser, not a Sky employee. Find out more

@Kai_12 

On installation, the dish and relevant cables become the property of the householder so in the case of rented property probably the Sky account holder. Depending on the state of the dish if it's been up a while and showing signs of wear and tear that should suggest to your landlord that it's not a new install. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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