Sky Golf Channel: Distorted Sound & Picture - Ireland

[Mcdonnek]

We are SkyQ users. Recently the Sky Golf channel (405) has started to have frequent audio and picture disruptions. It's only happening on this channel. Have restarted the box, checked broadband connection and all is fine. Anyone else having this problem? Any suggestions welcome.

Moderator note: subject of thread updated to better reflect the conversation

[ftballman]

Yess me too. Started wrecking my head last night. Feared a dish problem. Frequent sound drops and breakup..

I wonder are you in Ireland. For me it's the Irish version of golf. Checking the transponder, I'm getting issues on sky crime and sky documentaries.

If it's a dish alignment issue the incoming storm should knock it right offline.

[Liza111]

Same for me, all weekend terrible 

[Aidan444]

Yes same here 

done all the checks and having the same problem 

[ftballman]

Well either at least 4 of us have developed dish alignment issues at the same time ( and pre storm before anyone says), there's a problem with the channel/ transponder.

[Aidan444]

Has anyone contacted sky to ask what the issue is

Moderator note: @ removed as this isn't Sky but a member of the Community

[Aidan444]

I just went through the problem solving again, it recommended LNB to be set to Wideband. I switched it over to SCR for a few minutes then back to Wideband. Seems to have improved but still a bit of interference 

 

[Golf_fan]

So frustrated that I'm now watching on 863 as 405 HD unwatchable 

[KevNewMedia]

Morning Everyone

Thank you so much for making us aware of this problem.

Can I ask whether the problem persists and whether you are watching in the UK or RoI?

[Aidan444]

Watching in ROI 

problem is only with sky golf for me.

it's been going on about 2 weeks and currently not watchable on HD channel 

[Mcdonnek]

Thanks for looking into this. I'm also in ROI and issue has been going on for a couple of weeks. I just checked it there briefly and it seems to be working ok at the moment. 

[Aidan444]

Yes same here , no interference now.

Thanks

[KevNewMedia]

Thank you for coming back to me so quick!

I've passed the information on to our support teams and when I have an update I will let you all know.

[ftballman]

I noticed this again on Sunday night. Lots of sound dropouts and some breakup.

Again this is on the Irish version of sky sports golf hd.

[Aidan444]

Hi kev

its back the same again, unwatchable.

is this going to be a constant issue?