Sky Go Issues

[middlesex1993]

A long message.

1) I have a Sky Q box and all is good.

I have a strong broadband and internet connection, and a wired connection from the back of my Sky Q box to my BT router.

1 have no issues watching  live tv on my Sky Q box. I can also watch Sky Go on my laptop.

I have noticed that when I go into Settings and then Status and then Watch via Sky Go there is a message that says Your Sky Q box is not enabled to connect to Sky Go. I then click on Reactivate and then click on Confirm and then it takes me back to Watch Via Sky Go. I have done a reboot by turning Sky Q box off at the wall and still no good.

2) On a separate issue. Recently I have noticed when I am watching television through my Sky Q box. Every so often I get a strange alert comes up on my screen asking whether I have any questions. I do nothing and alert disappears after about five seconds.

i look forward to any replies.

[caesarome]

@middlesex1993 

Do you have a multiscreen sub as you need this to link the Sky app to your Sky Q box as this then allow you to use the app to watch back your recordings when they are connected together.

[middlesex1993]

Caesarome and others 

I find modern technology difficult.

I now understand that if I do not have Multiroom Sub and no mini boxes I can only watch live tv on Sky Go on my laptop and I am not able to record etc on Sky Go because my Sky Q box is not able to connect to  Sky Go, though of course I can still record on my Sky Q box.
Is all the above correct.

Out of interest how much is a multi room sub per month and a mini box.

I did  make another point. 
All of a sudden I am getting an alert on my  Samsung Smart television about once every two hours. Press Button to explore answers. Is that coming from my Sky Q box or my Samsung Smart television.

[xenon81]

That message is coming from your TV. Sky Q does not have any question/answer features like that. 

[caesarome]

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@middlesex1993 wrote: All of a sudden I am getting an alert on my  Samsung Smart television about once every two hours. Press Button to explore answers. Is that coming from my Sky Q box or my Samsung Smart television.

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That message is coming for your Samsung TV.

[middlesex1993]

Thank you for your replies 

Re my last message.

Is everything I have said correct re Multi Room Sub and mini boxes and I have understood the position correctly. Please confirm. Thank you.

[oj01]

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@middlesex1993 wrote:

Thank you for your replies 

Re my last message.

Is everything I have said correct re Multi Room Sub and mini boxes and I have understood the position correctly. Please confirm. Thank you.

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Yes, you are correct.