This discussion topic has been answered Discussion topic: Sky Engineer
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Message posted on 15 Feb 2024 01:19 PM
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Message posted on 15 Feb 2024 03:32 PM
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@Johnandrews2024 wrote:
I tried using an app to book a home move but it didn't do the check availability, the was a problem. I need to book an engineer
@Johnandrews2024 have you tried the link below
https://www.sky.com/moving-home
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on 15 Feb 2024 03:32 PM
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@Johnandrews2024 wrote:
I tried using an app to book a home move but it didn't do the check availability, the was a problem. I need to book an engineer
@Johnandrews2024 have you tried the link below
https://www.sky.com/moving-home
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 16 May 2024 07:58 PM
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Re: Sky Engineer
Need to get the engineer to swap address from .y old address to new address
Message posted on 16 May 2024 08:05 PM
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Engineering
Need the engineer to come to my new address tomorrow
Message posted on 16 May 2024 08:15 PM - last edited: 16 May 2024 08:16 PM
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Re: Engineering
That's not going to happen unless it's been scheduled: posting here can't change any existing arrangements.
Heve you booked a Home Move or ordered a new service?
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 16 May 2024 08:26 PM
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Re: Sky Engineer
@Theo+Thomas Have look at the post directly above yours
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 May 2024 09:07 PM
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Re: Engineering
Message posted on 16 May 2024 10:30 PM
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Re: Engineering
@Theo+Thomas You'll need to call.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 17 May 2024 11:03 AM
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Re: Sky Engineer
I tried using an app to book a home move but it didn't do the check availability, the was a problem. I need to book an engineer Help me please it's already a month old !
Message posted on 17 May 2024 11:11 AM
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Re: Sky Engineer
If there's an issue you'll need to call. You can call free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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