0

Discussion topic: Sky Devialet

Reply
This message was authored by Willis93 This message was authored by: Willis93

Sky Devialet

HDMI not working on Sky Devialet, but optical port is. Have tried resetting everything and checking connections which seem to be fine. Any help would be appreciated.

Reply

All Replies

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Devialet

Posted by a Superuser, not a Sky employee. Find out more

Did it ever work?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Devialet

Posted by a Superuser, not a Sky employee. Find out more

@Willis93 

 

I'm afraid the Sky Soundbox is now six years old and long out-of-support.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Doc5907 This message was authored by: Doc5907

Re: Sky Devialet

Posted by a Superuser, not a Sky employee. Find out more

I've tagged @mike+simmonds who might be able to assist with your Soundbox issue.

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky Devialet

Posted by a Superuser, not a Sky employee. Find out more

Hi @Willis93 

 

I do recall hearing of the odd issue with HDMI ports on the Soundbox. I recall one that very strangely started working again by turning round the HDMI cable (end to end)

 

your issue might of course be down to the IN or the OUT port so could just be worth reversing both cables or trying alternative cables. 

it might also be worth trying to reset your soundbox. 

Here is a screenshot of how to do that. Other than that you may have to persevere with the optical cable. 

IMG_6469.jpeg

Also - assuming your HDMI cables go:

 

out of your Sky box and in to your Soundbox 

 

then out of your Soundbox and in to your TV

 

try a single cable from your TV straight in to the soundbox (the black, IN port) (bypassing the Sky box). That will at least help you to isolate where the fault lies. 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by Nijac This message was authored by: Nijac

Sky Devialet soundbar not working

All working fine when switched off last night. When switched on this morning initially had HDCP error on screen, which I fixed eventually by checking cables and rebooting. But since then the soundbar (Sky Devialet) won't work and not recognised through setup, so sound only via TV speakers. Sky support really only said the soundbar is no longer supported so I've unplugged for now. Is there a way to fix this?

Willis93
Topic Author
This message was authored by Willis93 This message was authored by: Willis93

Re: Sky Devialet

Thanks very much for your information much appreciated.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion