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Discussion topic: Does sky want to keep existing customers?

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This message was authored by Lou1234 This message was authored by: Lou1234

Does sky want to keep existing customers?

I spent one hour 30 mins chatting with two robots and two humans today to renew my Sky Q TV and broadband package.  Finally got the deal price I wanted and said yes to go ahead then the virtual chat cut off and said it had closed.  So annoying I feel like I have just wasted my time and got no where and really cant be bothered to go through it again , Im tempted just to cancel.  Sky is so hard to get through to anyone espcially when just trying to renew at a decent price!!

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This message was authored by Mark39 This message was authored by: Mark39

Re: Does sky want to keep existing customers?

Posted by a Superuser, not a Sky employee. Find out more

To cancel, you'll need to Sky a call to give the notice required - 31 days for TV, 14 for broadband. When the bots asks why you're calling, say 'cancel'. Ironically the cancellations team are the best people to ask about a deal.

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