Sky Customer Service Team Email Address

[kellock2009]

Hi, 

Can anyway provide an email address for the Sky Cutsomer Service Team/ I have been given a contact number but would prefer to put my issues in wrioting rather than spend time on the phone.

Kind Regards 

Andy Gray 

[caesarome]

@kellock2009 

Is your issue a complaint or something else ?

[Daniel0210]

@kellock2009 

Sky don't use email for general communication. Is your issue something we can help,with? 

[kellock2009]

Hi caesarome,

A bit of both. I'd already written a letter of complaint re the Sky Q outage on the 15th May. The response was less than helpful and suggested I call the Customer Service Team. The other issue in relation to future charges. 

KInd Regards 

Andy

[kellock2009]

Hi Daniel 0210, 

Thank you for getting in touch. Please see my response to caesarone.

KInd Regards

Andy 

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@Daniel0210 wrote:

@kellock2009 

Sky don't use email for general communication. Is your issue something we can help,with? 

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[Daniel0210]

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@kellock2009 wrote:

A bit of both. I'd already written a letter of complaint re the Sky Q outage on the 15th May. The response was less than helpful and suggested I call the Customer Service Team.

As a result of the outage of 15 May Sky offered the free Sky Movie via Sky Store. That offer finished on 31 May. 

The other issue in relation to future charges. 

Can you explain what you're querying? 

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[kellock2009]

I received the email offering the free movie and followed the instructions to access the Sky Store but could not find the offer. I also read on the Sky Forum that the moviie offer was a limited choice and read on some online media outlets that Sky had offered some customers £20 gift vouchers instead. I would rather have £20 off my next bill would be more meaningful! The Complaints Team came back with a corporate response that the offer had ended and to contaact the Customer Service Team to discuss any other compensation options! 🙈

[Daniel0210]

@kellock2009 

Don't believe everything you read on media outlets. No £20 voucher was offered. 

[Invisiblename]

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@kellock2009 wrote:

I received the email offering the free movie and followed the instructions to access the Sky Store but could not find the offer. I also read on the Sky Forum that the moviie offer was a limited choice and read on some online media outlets that Sky had offered some customers £20 gift vouchers instead. I would rather have £20 off my next bill would be more meaningful! The Complaints Team came back with a corporate response that the offer had ended and to contaact the Customer Service Team to discuss any other compensation options! 🙈

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That was pure click-bait by some of the press 

[PandJ2020]

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@Daniel0210 wrote:

@kellock2009 

Don't believe everything you read on media outlets. No £20 voucher was offered. 

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Indeed - I've no idea why £20 was reported.

Someone did post on here they managed to get a small credit (<£10).

[Daniel0210]

@kellock2009 

On the large thread regarding the free film offer we did post that for the amount of time it was down it would equate to a couple of pounds at most based on a monthly subscription price.

[kellock2009]

It would have bern helpful if the Complaints Team had articulated this in their reply. 

[kellock2009]

Thank you. I should have known better. 🙈

[Laing1]

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@kellock2009 wrote:

I received the email offering the free movie and followed the instructions to access the Sky Store but could not find the offer. I also read on the Sky Forum that the moviie offer was a limited choice and read on some online media outlets that Sky had offered some customers £20 gift vouchers instead. I would rather have £20 off my next bill would be more meaningful! The Complaints Team came back with a corporate response that the offer had ended and to contaact the Customer Service Team to discuss any other compensation options! 🙈

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@kellock2009 as @Daniel0210 says The media outlets were wrong some of them were reporting it was a £20 free film that was being offered neither were true. 

[kellock2009]

I did receive an email from Sky though if l logged into the Sky Store, which l did, l could receive a free film of my choice to download and keep for free but when l accessed the Sky Store the option wasn't there to do so.