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Discussion topic: Sky Crime

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This message was authored by: Libscoe

Sky Crime

My sky package which I pay for includes Sky crime. While I'm able to watch the channel it's not allowing me to record programmes. It's the same with Sky Atlantic (also part of my package). TIA 

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This message was authored by: PandJ2020

Re: Sky Crime

Posted by a Superuser, not a Sky employee. Find out more

What is your package? Signature?

 

Are you trying to record HD channels without the sub?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Libscoe

Re: Sky Crime

Hi. 
Thanks for the response.  Yes I have the signature package. Trying to record Sky Crime  and isnt an HD channel (I don't think)

Thanks

This message was authored by: nigea99

Re: Sky Crime

Posted by a Superuser, not a Sky employee. Find out more

@Libscoe wrote:

Hi. 
Thanks for the response.  Yes I have the signature package. Trying to record Sky Crime  and isnt an HD channel (I don't think)

Thanks



The default download quality is set to HD (high Definition) not SD so if you try to download  and watch without having the HD add on you are prompted to upgrade (i.e. take out the HD subscription)

 

If you do not have the HD add on may I suggest you try  changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

 

If you do have the HD add on please let us know

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