Sky Buffering

[Allisteve]

I'm on BT internet and have Sky Q. The problem is Sky keeps buffering so we have to switch to the apps to watch the programs we want to watch. We have done everything that the online help told us to do like resetting everything, downloading the latest software etc but it still keep happening. Is anyone else getting this? If so have you been able to fix it and how. 

[SuperMatt · Accepted solution]

Morning, @Allisteve. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141