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Discussion topic: Sky Box no longer connecting to Sony TV

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This message was authored by Grant23 This message was authored by: Grant23

Sky Box no longer connecting to Sony TV

Sky Box no longer connecting to Sony TV

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Box no longer connecting to Sony TV

Posted by a Superuser, not a Sky employee. Find out more

@Grant23 wrote:

Sky Box no longer connecting to Sony TV


Hi @Grant23 

First try rebooting the Sony TV.

On modern Sony you can restart by pressing and hold the Standby button.

If you cannot do this disconnect the power lead for 30 secs and then reconnect.

 

When the Tv is back up and running reboot the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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