Sky Atlantic SD

[BobDerbyshire]

Cannot access sky Atlantic SD. Do not have HD ad on - dropped it to save money. SD should be available on channel 808 but shows as HD. Have set download default to sd

[Daniel0210]

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@BobDerbyshire wrote:

SD should be available on channel 808 but shows as HD. 

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@BobDerbyshire 

Have you checked channel 108? 

[oldfella]

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@BobDerbyshire wrote:

Cannot access sky Atlantic SD. Do not have HD ad on - dropped it to save money. SD should be available on channel 808 but shows as HD. Have set download default to sd

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Hi @BobDerbyshire 

If you do not have the HD add on then all the SD channels will take preference in the guide listings.

Free to air HD will also take preference.

[BobDerbyshire]

108 is marked as HD. If I select I an not subscribe message

[Daniel0210]

@BobDerbyshire 

Perhaps try rebooting the box then check the epg again.

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[BobDerbyshire]

Sorry last post should have read - if I select I get an upgrade required message. Applies to 108 and 808

[BobDerbyshire]

Thanks will try another reboot following your instruction carefully

[BobDerbyshire]

I tried a reboot s suggested but it has not resolved the issue. Sky Atlantic HD is on channel 108. Sky Atlantic SD is supposed to be on 808 - but is listed as HD. Both give an upgrade message. I did drop my HD add on (cost saving) but am baffled as to why I cannot access the SD version. This also effects sky docs & sky arts. Any other ideas or is this a subscription issue rather than a technical glitch.

[Laing1]

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@BobDerbyshire wrote:

I tried a reboot s suggested but it has not resolved the issue. Sky Atlantic HD is on channel 108. Sky Atlantic SD is supposed to be on 808 - but is listed as HD. Both give an upgrade message. I did drop my HD add on (cost saving) but am baffled as to why I cannot access the SD version. This also effects sky docs & sky arts. Any other ideas or is this a subscription issue rather than a technical glitch.

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@BobDerbyshire You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet